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T01 · Transparency and impact
Disclosure of AI interaction
People mistake an automated interaction for a human or do not understand how their input is used.
Requirement
Identify the AI interaction at the relevant moment and explain the purpose, main data uses and route to a person.
Expected evidence
- Interface copy for every supported channel.
- Disclosure timing and accessibility review.
Proposed verification
- Observe first contact on voice, chat and email where applicable.
- Confirm the disclosure remains clear after transfer or resumed sessions.
Limit
Disclosure alone does not make a processing activity fair, lawful or understandable.